Technical Support

Expert assistance for your Mintech machinery and equipment.

Phone Call Support Hours: Monday - Friday 8:30AM - 5PM PST

Email Support: techsupport@mintechusa.com

Quick View on Our Tech Support

We offer flexible support options to ensure your Mintech equipment stays operational with minimal downtime.

 Remote Support

FREE

Our remote technical support is provided at no cost during our regular business hours.

 Phone and email technical assistance

 Troubleshooting via remote connection

 Software guidance and updates

 Access to online knowledge base and tutorials

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 Onsite Support

Travel Fee Only

Under warranty, we only charge for travel expenses - no labor costs or part fees.

 No labor charges for warranty service

 Free replacement parts under warranty

 Hands-on troubleshooting and repair

 On-site training and optimization

Schedule Onsite Support RECOMMENDED

Frequently Asked Questions

Find answers to commonly asked technical questions



General Support

How quickly can I expect a response?

Standard response times are within 24 business hours. Premium and Enterprise customers receive priority response within 2 to 4 hours respectively.

How do I schedule on-site service?

On-site service can be scheduled through your account manager or by contacting our service department directly at techsupport@mintechusa.com.

Technical Issues

My machine is displaying an error code

Check the error code database in the machine manual. If you can't resolve the issue, contact our support with the specific error code and machine behavior.

How often should I calibrate my machine?

We recommend calibration checks monthly for standard usage, Detailed calibration guides are available in your machine manual.