Frequently Asked Questions

Answers to frequently asked questions about our products and services.

Product Questions

What types of CNC machines does Mintech Inc. offer?

Mintech Inc. specializes in a comprehensive range of CNC machinery including routers, plasma cutters, laser cutters, and hybrid machines designed for various industries such as signmaking, printing, woodworking, and metal fabrication.

How do I determine which CNC machine is right for my business?

Our sales team performs a thorough needs assessment based on your production requirements, material types, space constraints, and budget. Contact us at sales@mintechusa.com to schedule a consultation.

Can Mintech machines handle multiple materials?

Yes, many of our machines are designed to work with various materials. Our multi-purpose CNC routers can process wood, plastic, foam, composites, and non-ferrous metals. Specific material compatibility depends on the machine model and tooling.

What is the typical lifespan of a Mintech CNC machine?

With proper maintenance, our industrial-grade CNC machines typically operate for 10-15 years. Many of our customers report longer lifespans with regular servicing and part replacements as needed.

Ordering & Delivery

What is the lead time for ordering a CNC machine?

Standard machine models typically ship within 2-4 weeks. Custom configurations may require 6-8 weeks. Our sales team can provide specific lead times for your chosen model.

Do you provide installation services?

Yes, professional installation is available for all our CNC machines. Our certified technicians will set up your equipment, perform initial calibration, and provide basic operational training. Installation services are priced based on machine complexity and location.

Is operator training included with purchase?

Basic operator training is included with installation. We also offer comprehensive training packages that can be tailored to your specific needs, from basic operation to advanced techniques and maintenance.

Do you ship internationally?

Yes, we ship our machines worldwide. International orders may require additional documentation and have different lead times. Contact our international sales department for country-specific information.

Technical Support

What technical support is available after purchase?

We provide comprehensive technical support including:

How quickly can I get technical assistance if my machine stops working?

Our standard response time is within 24 business hours. Customers with service contracts receive priority support with response times as quick as 4 hours depending on the service level.

Are software updates included?

Yes, software updates for machine control systems are included for the first year after purchase. After the first year, updates are available through our service plans or can be purchased separately.

Do you offer preventative maintenance services?

Yes, we recommend annual preventative maintenance to keep your equipment running optimally. We offer maintenance plans that include scheduled service visits, priority technical support, and discounts on parts.

Financial Questions

Do you offer financing options?

Yes, we offer several financing options including equipment leasing, installment plans, and rental-to-own programs. Our finance team can help determine the best option for your business needs.

Are there any tax benefits to purchasing CNC equipment?

Many businesses can take advantage of Section 179 deduction for equipment purchases. Consult with your tax professional to understand the specific benefits available to your business.

Do you offer educational or non-profit discounts?

Yes, we offer special pricing for educational institutions, non-profit organizations, and government agencies. Contact our sales team for more information.

What is your warranty coverage?

Our standard warranty covers parts and labor for 12 months. Extended warranty packages are available for up to 36 months of coverage. See our Warranty Information page for complete details.

Contact Information

Still have questions? Our customer service team is here to help: