Only products purchased directly from Mintech are eligible for return.
Products must remain in their original condition, unused, and include all original packaging and accessories.
Requests must be submitted within 7 business days of receipt via written notice (email or letter) and obtain a Mintech Return Merchandise Authorization (RMA) number.
A 25% cancellation fee and return shipping costs apply.
Refunds will be issued only after Mintech inspects and approves the returned product, and will be processed within 10–15 business days to the original payment method.
Custom or Optional Models:
Returns are not accepted for non-defective products or products without order errors.
Defective Equipment Handling:
The buyer must notify Mintech within 7 business days of receipt via written notice (email or letter) and provide photos showing any visible defects.
After obtaining an RMA, Mintech will determine whether to repair, replace, or refund the defective equipment in accordance with the warranty terms.
Unless the defect is caused by Mintech, the buyer is responsible for return shipping costs.
All returns must be inspected and confirmed by Mintech.
Non-defective return requests will be evaluated on a case-by-case basis and may incur a cancellation fee.
2. Refund Policy
Refunds will be processed within 10–15 business days after the returned equipment has been inspected and confirmed.
Mintech may deduct applicable fees based on production, material, or logistics costs already incurred.
3. Cancellation Policy
Before Shipment: Order cancellations may incur a cancellation fee, determined by Mintech based on production stage costs.
After Shipment: Follows the return policy above. Shipping costs are non-refundable.
4. Exceptions
Manufacturing defects, Mintech shipping errors, or delivery delays exceeding the agreed 12 weeks will be handled on a case-by-case basis, and return shipping or cancellation fees will not be charged.
5. Contact Information
Phone: (909) 755-1011
Email: admin@mintechusa.com
Business Hours: Monday to Friday, 08:00–17:00 (Pacific Time)
Address: Mintech, Rancho Cucamonga, California, USA